At veyarere, our goal is your complete satisfaction. You can return any new item for any reason within 30 days for a refund.

Return Conditions:

For return of products made online, contact customer services at srlebilben@hotmail.com, and provide order number, date of purchase, which item you wish to return, and if it has been used or not.

Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached and not marked FINAL SALE.

Pack and send back:

You are free to return your items in the original packaging or any packaging that will safely return the items back to us. Please do not staple any bags as it can damage the items. 

Return requirements:

Once the eligibility of return is confirmed, our customer service team members will send you a return shipping label. Proceed with the shipment of the item with the label provided.

Refund  

You will receive a refund once we get the products back to our warehouse.
Please note that the refund will be made on the purchase price, minus shipping charges. Refunds will be credited to the original credit card used for payment.
 
Delayed or lost refunds  

If you haven't received your refund yet, please follow these steps:

1. First, check your bank account again.
2. Then contact your credit card company, as it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often a processing period before a refund is completed.

If you have done all of the above and still have not received your refund, please contact us at: srlebilben@hotmail.com

Refund Processing Time:
Once your return is received and inspected, we will process your refund within 3–5 business days.

After the refund is issued:
- PayPal refunds: typically arrive within 1–2 business days.
- Credit/debit card refunds: may take 5–10 business days to appear, depending on your bank or card issuer.

Please note that processing times may vary depending on your financial institution.

Item arrived damaged:

If you receive an item that is damaged, please notify our customer service department within 3 days. You can email them at info@veyarara.com. We ask that you please include photos of the damage to expedite the process.

Email: srlebilben@hotmail.com
Operating Hours: 9am - 5pm EST Monday to Friday